So Telstra have informed me later on (at 11:45PM) that "implied swearing" by use of asterisks and acronyms is considered the same as actual swearing, so that's why my original post using works like "WTF" was removed.
They called out my potty mouth on social, which was fair given I I slammed them with implied swearing on social to begin with:
For those interested in seeing my implied swearing and/or offensive material you can see it by clicking here.
Social media policies exist for a reason, which I respect. Policies which should include things like, if a company should address something in a direct or private message to take an agitated customer's conversation away from public view without trying to shame them, you should do so.
Especially if said company is going to publicly accuse you of potty-mouthing when all you did was use an acronyms to express immense and continuous frustration.
With this all in mind, I will be rephrasing my comments to fall within the Telstra Social Media Policies that "Dani" at Telstra kindly provided me.
She said when I comply with the policies, they will be happy to respond. Which I can relate to, kind of like how if service providers actually provide a service, I would in turn be happy to pay for it & lay off the acronyms.
I've been super busy and haven't had the chance to rephrase my initial post to Telstra yet, but best bet is you'll see the update here soon enough.
Stray tuned!
#savemefromtelstra
So I've been in contact with Optus via Twitter today, who are looking at what they can do to #savemefromtelstra - and to be fair, they've handled everything brilliantly. So #shoutout to you, "Jordan".
Meanwhile, support has started to come in from those also dealing with Telstra's unreliable services on my facebook post to Telstra:
AND WHILST I AM COLLATING THE ABOVE MESSAGES OF SUPPORT, I CLICK ON THIS NOTIFICATION ON FACEY FOR MY TELSTRA POST :
ONLY TO SEE THIS:
So Telstra have:
A) Not addressed my message
B) Tried to hide my message
C) Pissed me off.
Good thing I am a fiend for the screenshot and was prepared for this already.
Stay tuned.
#savemefromtelstra
I've been a Telstra customer for over a decade. Mobile plan after mobile plan, iPads, wifi devices, broadband and all sorts.
And here I am, sitting on my 2nd outage in the last 7 days. The 4th or 5th this year already. And what do I get? Big bills and condescending "oh no! that would be annoying, wouldn't it, Kat?" script readers from the Telstra support team.
I stupidly & recently signed up to the country's biggest and most incompetent network for another 24 months which right now feels like an eternity.
Like I married the wrong guy and before the honeymoon is over I am already wishing for a divorce.
I'm not even sure what my motivation was, I was in a hurry, my phone was on it's last leg & needed an upgrade before a major work trip. I wanted the new samsung and the eye-mask thingy it came with. Nope, sorry, not in stock. Oh well, I'm here. The phone will be enough.
Would you like a screen protector? Sorry we only have the small one for the old samsung, this'll do right? #no
I can't take this lazy service that I pay top dollar for anymore so I took to their social pages, only to have my post removed seconds after it was posted a couple of times. No profanity (well there was but it was bleeped out).
Here it is:
After more research, it looks like everyone in my local area is impacted by the same outage that was turning me grey haired too.
Do Telstra think because they have the biggest network they can just poop all over the customer's who's big bills pay their wages?
Anyway, maybe the coffee hadn't kicked in, or maybe I've just HAD IT UP TO HERE with Telstra, but I decided I wasn't getting a response or solution from Telstra, so I reached out to Optus:
And not long after:
Stay tuned!
#savemefromtelstra
