My bad.

So Telstra have informed me later on (at 11:45PM) that "implied swearing" by use of asterisks and acronyms is considered the same as actual swearing, so that's why my original post using works like "WTF" was removed.

They called out my potty mouth on social, which was fair given I I slammed them with implied swearing on social to begin with:

  

For those interested in seeing my implied swearing and/or offensive material you can see it by clicking here.

Social media policies exist for a reason, which I respect. Policies which should include things like, if a company should address something in a direct or private message to take an agitated customer's conversation away from public view without trying to shame them, you should do so.

Especially if said company is going to publicly accuse you of potty-mouthing when all you did was use an acronyms to express immense and continuous frustration.

With this all in mind, I will be rephrasing my comments to fall within the Telstra Social Media Policies that "Dani" at Telstra kindly provided me.

She said when I comply with the policies, they will be happy to respond. Which I can relate to, kind of like how if service providers actually provide a service, I would in turn be happy to pay for it & lay off the acronyms.

I've been super busy and haven't had the chance to rephrase my initial post to Telstra yet, but best bet is you'll see the update here soon enough.

Stray tuned!
#savemefromtelstra